AI hallucination

An AI hallucination is when an assistant states something false as fact, such as wrong opening hours or a service you do not offer.

Also searched as  ChatGPT wrong information about my business · AI making things up · LLM hallucination

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What it means for a Dubai business

Assistants fill gaps. When the facts about you are thin or contradict each other, an assistant may guess. The guess can be confident and wrong. For a clinic or a brokerage, a wrong claim can be more than embarrassing.

You cannot edit an assistant’s answer directly. You can reduce the gaps: one name, one address and one set of services, stated the same way on your site and your Google profile as well as on your social accounts.

Example

An assistant tells a buyer that a design studio offers construction work. The studio’s old website listed “design and build” from years ago. It updates the services page and its Google profile description. Later answers that search first describe it correctly.

Common mistake

Arguing with the assistant in a chat and assuming that fixes it for everyone. A correction in your own conversation does not change what it tells other people. Fix the sources.

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